(I) Terms and Conditions


  • Method of Payment
  • Delivery information
  • United Kingdom
  • Europe – mainland EU
  • Worldwide – outside EU

Returns Policy

  • Damaged Goods Notification
  • Cancellation Policy
  • Cancellation Rights
  • Faulty Goods
  1. Warranties
  2. Complaints
  3. Terms & Conditions
  4. Statutory Rights
  5. Address

(II) Privacy Policy

(III) Cookies Policy


1.        Ordering

When your shopping is complete you will then go to checkout to pay, you will be asked to enter your credit card details.  Please ensure that your credit card correspond to the billing address, (you can however have a separate delivery address)

2.        Method of Payment

Keemlaw accept the following payment methods:

  • Credit Card by using our Secure Server
  • Phone +44 (0) 1622 717177 with your order.
  • Paypal
  • Bank Transfer

We accept MasterCard, Visa, and Debit Cards

3.        Delivery Information

United Kingdom

Postal Delivery 

We act on a quote system to get you the best price from your purchase. We will contact you after you placed your purchase to discuss delivery costs.

Click Collect : Free

Delivery charge is depends on the location, you will be emailed once all details are confirmed. 

We deliver most items Monday to Friday, 9am-6pm (although some of our carriers may deliver slightly earlier or later).

Products may be sent out from multiple locations and therefore may arrive separately, but you won’t incur additional delivery charges as a result.


For deliveries to mainland EU:

We will advise you via email.

Where a road service is not applicable, the order will be sent Air Express.

The price for the Air Express service is determined once we have received the order, packed, and weighed it.  You will be notified by email of the postage charges, at this point you can either confirm or cancel the order.

Worldwide (Outside of EU)

Air Express: Postage information will be sent via email for you to confirm.

The price for the Air Express service is determined once we have received the order, packed, and weighed it.  You will be notified by email of the postage charges, at this point you can either confirm or cancel the order.

4         Returns Policy

Damaged Goods Notification

If any item is broken or damaged upon delivery we’ll replace it or refund your money, whichever you prefer.  We will refund the cost of returning the item to us too.  It’s as simple as that.  All we ask is that you must advise us within 7 days of receipt by email to: of call +44(0) 1622 717177 Monday to Friday 9am – 5pm GMT.  A courier that issues a tracking number should also return the goods.

Faulty Goods

If goods are deemed faulty please return them within 7 days and a full refund will be given.

5         Warranties

Where an item contains a manufacturers warranty.  All queries and claims should be made with the respective manufacturer.  In all other cases the goods should be returned to us with the following information:

 1. Your invoice number

2. The card information used to purchase the item, including name, address, and issue number and expiry date.

3. What is wrong with the item?

 If it is assessed that the goods have been used in accordance with the manufacturers instructions they will be replaced or a full refund will be given.

6         Complaints

Any complaint is taken very seriously and we endeavor to respond to complaints within 5 working days.  Should you have a ‘returns’ query or a complaint, please do not hesitate to contact us.

7         Terms and Conditions

By using our site you consent to our terms and condition detailed above.

8         Statutory Rights

None of the above effects your statutory rights as a consumer

9         Address

Keemlaw, Super abbey In Est., Off Beddow Way, Aylesford, Kent ME20 7BH

Privacy Policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, delivery address, telephone number, product selection information.

We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like. and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).  We may collect this information even if you do not register with us.

We will use your information only for the following purposes:

  1. Processing your orders
  2. For statistical purposes to improve this Website and its services to you
  3. To serve website content
  4. To administer this website
  5. If you consent, to notify you of products or special offers that may be of interest to you
  6. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing.

When registering / browsing online you will be given the option to receive information from Keemlaw by email  about products, promotions or special offers which we feel may be of interest to you.  

You may unsubscribe from our contact list at any time by replying to a promotional email with the word “unsubscribe” in the subject line, by emailing us at or telephoning us on:

Telephone Number +44 (0) 1622 717177

Lines open from 9.30am-4pm weekdays GMT

Overseas Charged at Standard Rate

You should be aware that if the police or any other regulatory requests government authority investigating or us suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address.  If you win, we will send the prize to the address entered and notify you by email.  When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website.  You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Please check back frequently to see any updates or changes to our privacy policy.  Questions regarding this Policy should be directed to:

Terms & Conditions Queries. Keemlaw, Superabbey Ind Est., Off Beddow Way, Aylesford, Kent ME20 7BH

Cookie Policy

What are cookies?

A cookie is a small file that asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

How we use cookies

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What cookies do we use?

Below is a list of the main cookies set by and what each is used for:

Cookie name Purpose

__utma, __utmb, __utmc, __utmz

These cookies enable the function of Google Analytics, which is used to track a user’s activity on the website and enables us to improve website functionality and customer experience.  For further information please visit Cookies & Google Analytics

How can I manage my cookies on

If you wish to stop accepting cookies, you can do so through the Privacy Settings option in your browser.  To delete all cookies stored by for your browser, please view the help menu on the menu bar of your browsers.  This will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.  You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites.  You should exercise caution and look at the privacy statement applicable to the website in question.


We endeavor to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose on-line and we will not be responsible for any breach of security unless this is due to our negligence or willful default.